Refund policy

At Cozy Knight, we take pride in the quality of our products and strive to provide you with the best shopping experience. Please read our refund and return policy carefully before making a purchase. By completing a purchase, you agree to the terms outlined below.

1. All Sales Are Final

All purchases made through our store are final sale. We do not accept returns, exchanges, or offer refunds for items purchased due to a change of mind, preference, or error in ordering. Please make sure you carefully review your order before completing the purchase.

2. Defective or Damaged Items

We want you to be satisfied with your purchase. If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery. We may require photos or other documentation of the issue. Once verified, we will provide a replacement at no additional cost. Refunds will not be issued under any circumstances for change of mind.

3. Shipping & Delivery Issues

While we carefully package every order, we are not responsible for delays, lost packages, or issues caused by the shipping carrier. Tracking information will be provided for all orders. If your item is lost in transit, please contact us immediately at cozy.knight@outlook.com so we can assist with filing a claim with the shipping carrier.

4. Incorrect Orders

Please double-check your order details before purchasing. If an incorrect product is sent due to an internal error on our part, contact us within 7 days of receiving your order with photos of the incorrect item. We will issue a replacement for the correct item.

5. Exchanges

We do not offer exchanges. If you are interested in purchasing a different item, you will need to place a new order.

6. Contact Us

If you have any questions, concerns, or believe your item qualifies for a replacement under this policy, please contact us promptly:

Email: cozy.knight@outlook.com